Need help?

Your bills will be updated between the 10th and the 12th of the month following the journey. Your account will be debited from the 15th of the month following your journeys.

No. Your bills can only be paid by direct debit.

Go to your subscriber area and click on the red button at the right of your screen that says "Settle my unpaid bills" then follow the instructions.

If you find that you have been charged twice with your badge and another payment method, please send us an email by clicking here with proof of payment. We can then send the details to the motorway company in question, which will check and confirm your situation and award a refund on your next bill.

No. Your account will be debited from the 12th of the month following your journeys.

Some banks in Switzerland and the UK do not allow direct debits in euros. Please contact your bank directly if you experience any payment problems. Here is the full list of Swiss and British banks that may not allow direct debit: Raiffeisen Schweiz Genossenschaft, Revolut Ltd, Starling Bank, Credit Suisse (Schweiz), Postfinance, Ubs Switzerland, Barclays Bank Uk Plc, Thurgauer Kantonalbank, Banque Cantonale De Geneve, Banque Cantonale Du Valais, Luzerner Kantonalbank, Banque Cantonale Neuchateloise, National Westminster Bank, Wise Europe S. A. A,Banque Cantonale De Fribourg, Handelsbanken,Schaffhauser Kantonalbank.

"MEJ" is a badge detection anomaly when passing through the tolls. To remedy this, please send full details of your journey, including the entry toll name, using this contact form . The subject line should be "journey anomaly". We can then process your request as quickly as possible and send the details to the motorway company in question, which will check and confirm your situation and award a refund on your next bill.

You can change your bank details immediately in your subscriber area under the section "Change my bank details". The change will take effect on your next direct debit payment.